Refund Policy

Last updated: 11 November 2026

1. When you can get a refund

Because courses are digital content unlocked immediately, you may request a full refund within 7 days of activation, provided:

• You have completed no more than 20% of the course units.
• You have not taken the final exam or received the certificate.

2. Non-refundable cases

• After 7 days from activation.
• After receiving the course certificate.
• Courses activated with a code bought from a distributor; refunds are requested from that distributor.
• Accounts suspended for breaching the terms, such as account sharing.

3. The all-access bundle

Treated as one unit: refundable within 7 days if you have not exceeded 20% of its total units and have no certificate from it.

4. Rejected orders

If an order is rejected (for example, the transfer didn't arrive), you'll get an email with the reason, and we return any amount we actually received.

5. How to request

Email [email protected] from your registered address with the transaction number. We reply within 3 working days and refund by the same payment method within 14 days of approval; bank transfer fees may be deducted. Course access is removed on refund.